The briefing on airport automation

The news, views and numbers you need to know this month

The briefing on connected aviation

The news, views and numbers you need to know this month

News in numbers


Passengers are using automated technology for passport checks at double the rate recorded in 2017 and are more satisfied when doing so


Connectivity, which allows airlines to improve navigation and avoid adverse weather, could deliver annual cost savings of $1.3bn


Connectivity could deliver a 66% reduction in crew-related scheduling delays, adding up to $2.4bn in annual savings


SITA’s Insights show that satisfaction is 2.2% higher when passengers scan their own documents to board


At passport control, self-scanning gates had a satisfaction rate of 8.36 out of 10


The research showed that in 2018, 44% of passengers used automated passport control, compared with 21% in 2017

In quotes

Matthys Serfontein, SITA President, Air Travel Solutions:

One of the standout findings of our report this year is that at every point in the journey, where passengers use technology, the rate of satisfaction is higher. Airlines and airports can see the benefit of their technology investments in making it easy for passengers, every step of the way.

Frederik van Essen, senior vice president, market and business development, Inmarsat Aviation:

The connected aircraft is a shrewd commercial decision; unrivalled access to real-time data is reducing airlines’ bottom-line operating costs while reducing emissions and improving safety.

Top stories

Visby Airport in Sweden has introduced a new fully integrated bag drop system to make journeys more comfortable. Flyers departing from the airport need to complete the check-in process and take a print-out of a bag tag at a separate automated check-in kiosk. After that they can drop-off their luggage at the automated bag drop system.

Source: Airport-Technology

A trial of Vision-Box facial recognition-based boarding technology is underway at Amsterdam Airport Schiphol for passengers traveling with Cathay Pacific. This trial is part of the first phase of Seamless Flow, a program that intends to make paperless travel possible in the long term.

Source: Biometric Update

Denmark’s second largest airport chooses Amadeus’ modern, cloud-based technology to enhance the passenger experience and process automation. Billund Airport has deployed Amadeus’ innovative solutions to support its digitalization journey and improve the passenger experience through process automation and self-service capabilities.

Source: Amadeus




Emirates to introduce service between Auckland and Bali

Dubai-based airline Emirates is planning to launch a new daily service from Dubai to Auckland, New Zealand, through the island of Bali in Indonesia.

Starting from June 2018, the new service complements Emirates’ existing non-stop daily service between Dubai and Auckland and its daily A380 service between Dubai and Christchurch through Sydney. Emirates will offer a total of three daily services to New Zealand to global travellers.

The airline’s two existing daily services are currently operated by a Boeing 777 300-ER in a two-class configuration.

Emirates Airline president Sir Tim Clark said: “We are confident that our year-round service between Auckland and Bali will be well-received by our customers, not only in New Zealand and Indonesia, but also from our global network particularly from markets like the UK, Europe, and the Middle East.”

The new service is expected to provide better connections for London and other major European cities.

Welcoming Emirates’ announcement, Auckland Airport aeronautical commercial general manager Scott Tasker said that the new service will add more than 250,000 seats to the route.

Tasker added: “Bali continues to grow as a popular holiday destination for Kiwis, who can now fly there non-stop, year-round. Additionally, this new service provides an option for European travellers to stopover in Bali when flying to and from New Zealand.”

The new service is also set to provide 20t of cargo capacity between New Zealand, Bali and Dubai.

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